We hold two kinds of information. The first is information we collect for ourselves — about the daycare operators who subscribe to us, the parents who sign in to a portal, and people who contact us. That is ours to explain, and this policy governs it.
The second is about the families enrolled at those daycares, including children, and about people who apply for jobs there. We hold that for the daycare, under its instruction. The daycare decides what to collect and how it is used. We store it and keep it safe.
We do not sell personal information. We do not use it for advertising. We do not build profiles of children or track them across other websites.
Parents and guardians who use a daycare's parent portal sign in with a code sent to their email address or phone number. We hold those contact details, sign-in records, and related security logs in order to operate the portal and keep the account safe. What you see inside the portal — your child's records, invoices, and documents — belongs to your daycare's account, and section 5 explains who decides what happens to it.
When a family enrolls at a daycare that uses our software, the daycare records information needed to care for that child. Depending on what the daycare collects, this can include the child's name and date of birth, the parent's contact details, medications, food allergies and action plans, immunization records, attendance, incident reports, authorized pick-up persons, and daily notes.
Some of this is health information about a child, and we treat it as sensitive.
We do not collect information directly from children. Children do not have accounts and cannot sign in. Our service is not directed to children. Information about a child reaches us only because a parent or guardian gave it to their daycare, or because the daycare recorded it in the course of caring for that child. Where the law requires that a known child's information be handled consistent with the federal COPPA framework, the parent's consent is obtained by the daycare during enrollment.
Your daycare decides what to collect, how it is used, and how long to keep it. We act on their instruction. If you want your family's records corrected, exported, or deleted, contact your daycare first — they can act on it straight away. If you cannot reach them, write to us and we will pass the request on and help where we are able.
We do not use children's or families' information for our own purposes. We do not sell it, share it with advertisers, or use it to train anything.
A daycare may publish photographs on its website page. Where a photograph shows an identifiable child, it is the daycare's responsibility to have the parent's or guardian's consent before publishing it. To have a photograph removed, contact your daycare, or write to us and we will pass the request on the same working day.
Daycares may publish job openings on careers pages we host. When you apply, your application — your name, contact details, and the work history you provide — goes to the daycare that posted the role. The daycare owns the hiring decision and the application records; we store them for the daycare under its instruction. To ask about, correct, or withdraw an application, contact that daycare.
We introduce our service to licensed child care operations using business contact details published in the State of Texas's public licensing records. These are business addresses, not personal ones. Every message we send includes a way to opt out, and we honor it.
We share information only where it is needed to run the service:
We may also disclose information where the law requires it, or to protect someone from harm. If we receive a request from a government agency for a daycare's records, we will tell that daycare unless we are legally prevented from doing so.
The service sends text messages such as sign-in codes, reminders, and — on a daycare's behalf — messages the daycare initiates to its families. Message frequency varies and message and data rates may apply. You can stop at any time by replying STOP, get help by replying HELP, or write to support@daycareoftexas.com.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. Phone numbers are shared only with the provider that delivers the messages, under confidentiality, solely to operate the messaging service. We keep records of consent and opt-outs so your preferences are honored.
We use only the cookies and browser storage needed to sign you in, keep your session secure, and protect against fraud. There are no advertising cookies and no third-party analytics on our pages.
Daycares are required to keep certain child records for periods set by HHSC, and our retention follows what the daycare needs in order to meet those rules. Where a daycare instructs us to delete records and no legal requirement prevents it, we delete them.
If a daycare cancels its subscription, its data is available to export for 30 days, and we delete it within 90 days of cancellation. Backups are overwritten on a rolling 35-day cycle.
Records are held on servers in the United States. Connections are encrypted. Each daycare's data is separated from every other daycare's, and access is restricted to what an account is entitled to see. Backups are taken nightly and stored encrypted. Our staff access customer records only where it is needed to provide support or where the law requires it.
No system is perfectly secure. If a breach affects your information, we will notify you and the relevant authorities as the law requires.
Under Texas law you may ask us to confirm what personal information we hold about you, provide a copy, correct it, or delete it. You may also object to its use in certain circumstances. To make a request, write to support@daycareoftexas.com. We will respond within 45 days; if more time is genuinely needed we may take up to 45 more and will tell you. If we cannot act on a request, we will explain why, and you may appeal — we answer appeals within 60 days. You may also raise a concern with the Texas Attorney General.
If your request concerns a child enrolled at a daycare, contact that daycare — they hold the decision.
We may update this policy. If a change materially affects how we handle your information, we will tell you by email before it takes effect. The date at the top shows when it was last revised.
Day Care of Texas
1412 Main St Ste 620, Dallas, TX 75202
support@daycareoftexas.com
(469) 966-8822